Online shopping policies, terms & conditions
By purchasing from our online/gift store, you agree to these terms & conditions:
We are a nonprofit museum run by volunteers, not an Amazon fulfillment center. Therefore, we cannot accept returns.
We CAN do exchanges, but ONLY at the museum in person and for equal exchange value. The item being exchanged must be in the same condition as it was when sold. We do NOT do exchanges by mail.
All orders leave the museum in the condition specified in the product descriptions or photos. If the item arrives damaged, the shipping service is responsible. A claim should be filed with the shipment service within 24 hours.
Anything shipped with USPS Priority Mail is insured up to $50. It is the buyer’s responsibility to file a claim if a package was damaged during shipping. Insurance does not cover damage caused by the customer after delivery.
Thank you for understanding, and for your continued support!