Online shopping policies, terms & conditions
By purchasing from our online/gift store, you agree to these terms & conditions:
We are a nonprofit museum run by volunteers, not an Amazon fulfillment center. Therefore, we cannot accept returns.
We CAN do exchanges, but ONLY at the museum in person and for equal exchange value. The item being exchanged must be in the same condition as it was when sold. We do NOT do exchanges by mail.
All orders leave the museum in the condition specified in the product descriptions or photos. If the item arrives damaged, the shipping service is responsible. A claim should be filed with the shipment service within 24 hours.
Anything shipped with USPS Priority Mail is insured up to $50. It is the buyer’s responsibility to file a claim if a package was damaged during shipping. Insurance does not cover damage caused by the customer after delivery.
In summer months, we ship within a few business days of your order, unless something is out of stock and we are waiting for it to become available again. All other times of year, orders may take up to a week or more to be fulfilled.
If your item is delayed, track it using the tracking number. If it says something to the effect of "[shipping service] is in possession of item," or "your package will arrive later than expected," it WILL arrive. It is the shipping service's responsibility to deliver it to you. Any delay in shipping at this point is the responsibility of the shipping service. Visit a post office or contact customer support to inquire about a delayed package. We do NOT reimburse or refund for delayed packages.
Thank you for understanding, and for your continued support!
SHOULDER SEASON HOURS
April to Memorial Day,
and Labor Day to Halloween:
Thursdays thru Saturdays 10am-3pm
Memorial Day to Labor Day
Mondays thru Saturdays 10am-3pm
Closed on Memorial Day and Labor Day
CLOSED IN THE WINTER
We open seasonally. We close every year from November to March.
Our online store is open 24/7/365 for your shopping pleasure